Shipping and delivery policy

ORDER PROCESSING
Your order will be processed in 3-5 business days once payment is received and cleared. Order processing may take longer when we receive a huge number of orders per day. We appreciate your patience during this time! 

TRACKING
You will receive tracking information after 3-5 business days from the date of purchase.

SEPARATE SHIPMENTS
When you order multiple items at a time, they may be shipped separately so they get to you faster. In this case you will receive multiple tracking numbers.

INVALID ADDRESS & ORDER COLLECTION
Please keep in mind that you are responsible for providing us the right address and collecting your order in time from a pick-up point.

If the postal carrier is unable to properly deliver your order due to an error in the address or if your order will be returned back to sender due to non-collection, we are not responsible for the additional costs. 

We will arrange a resend of your order and apply a fee for the additional shipping costs. 
Refunds for non-collection of orders are not possible. 

If your order has not been delivered within the expected delivery date that is stated on the track & trace page, please contact us within 30 days so we can look into it.